> For the complete documentation index, see [llms.txt](https://docs.birdie.so/birdie-docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.birdie.so/birdie-docs/helpdesk/crisp/flows.md).

# Flows

Birdie x Crisp

Here are Birdie's most commonly used flows in Crisp:

* [Human-Initiated requests](/birdie-docs/helpdesk/crisp/flows/human-initiated-requests.md)
* [Ai Agent with Hugo](/birdie-docs/helpdesk/crisp/flows/ai-agent-with-hugo.md)
* [Workflows](/birdie-docs/helpdesk/crisp/flows/workflows.md)

Additionally if you need to add a recording link to your Message Shortcuts, head to the Birdie Plugin Settings in Crisp, and copy the Message Shortcut link provided for your Birdie workspace - it will look like something `https://<your-birdie-team-id>/urec/crisp?ticket={{session_id}}&email={{email}}`.