AI Agent

This will guide you through setting up your Birdie Plugin with Hugo AI Agent

Install Birdie MCP Server

1. In Crisp left sidebar, click on AI Agent.

2. Go to the bottom of the new AI Agent menu and click on Integrations & MCP.

3. In External MCP Servers click on Add MCP Server.

4. Enter this URL: https://app.birdie.so/api/v1/crisp/mcp, don't change the Authentication section, and click Add MCP Server.

5. Once the MCP opens, give it a name, e.g. Birdie MCP, and paste this description:

This MCP server allows Hugo to create Birdie screen recording requests for customers during support conversations. Use it whenever a customer needs to share a bug reproduction, visual issue, UI problem, console error, or workflow issue through a screen recording.

Let the other parameters, and at the top of the screen enable the toggle Enable this MCP server.

Instruct Hugo how to use Birdie MCP

1. In the AI Agent menu, click on Instructions.

2. Click on the New button to create a new instruction.

3. Give it a name, e.g. Require a Screen Recording.

4. Paste the following prompt in Description field - note that you can adapt it according to your needs and the name you gave to the MCP server:

When a user reports that something is not working or they found a bug, you can propose them to make a screen recording to help diagnose the issue: in that situation, use Birdie MCP to require a recording link from Birdie backend, and if possible provide the end-user email. The recording will be automatically sent into the conversation by Birdie once the recording will be finished.

Click on Create instruction.

Now Hugo should be able to request a Screen Recording when needed!