> For the complete documentation index, see [llms.txt](https://docs.birdie.so/birdie-docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.birdie.so/birdie-docs/helpdesk/crisp/flows/ai-agent-with-hugo.md).

# AI Agent with Hugo

### Install Birdie MCP Server

1. In Crisp left sidebar, click on <mark style="color:$warning;">AI Agent</mark>.
2. Go to the bottom of the new AI Agent menu and click on <mark style="color:$warning;">Integrations & MCP</mark>.
3. In External MCP Servers click on <mark style="color:$warning;">Add MCP Server</mark>.
4. Enter this URL: [`https://app.birdie.so/api/v1/crisp/mcp`](https://app.birdie.so/api/v1/crisp/mcp), don't change the Authentication section, and click <mark style="color:$warning;">Add MCP Server</mark>.
5. Once the MCP opens, give it a name, e.g. `Birdie MCP`, and paste this description:

{% code overflow="wrap" %}

```
This MCP server allows Hugo to create Birdie screen recording requests for customers during support conversations. Use it whenever a customer needs to share a bug reproduction, visual issue, UI problem, console error, or workflow issue through a screen recording.
```

{% endcode %}

Let the other parameters, and at the top of the screen enable the toggle <mark style="color:$warning;">Enable this MCP server</mark>.

### Instruct Hugo how to use Birdie MCP

1. In the AI Agent menu, click on <mark style="color:$warning;">Instructions</mark>.
2. Click on the <mark style="color:$warning;">New</mark> button to create a new instruction.
3. Give it a name, e.g. `Require a Screen Recording`.
4. Paste the following prompt in <mark style="color:$warning;">Description</mark> field - note that you can adapt it according to your needs and the name you gave to the MCP server:&#x20;

{% code overflow="wrap" %}

```
When a user reports that something is not working or they found a bug, you can propose them to make a screen recording to help diagnose the issue: in that situation, use Birdie MCP to require a recording link from Birdie backend, and if possible provide the end-user email. The recording will be automatically sent into the conversation by Birdie once the recording will be finished.
```

{% endcode %}

Click on <mark style="color:$warning;">Create instruction</mark>.

Now Hugo should be able to request a Screen Recording when needed!