Human-Initiated Requests
Request screen recordings from customers through the Crisp sidebar
From Crisp Sidebar
Have your team request screen recordings from customers via the Crisp sidebar
From Shortcuts
Create a new shortcut in Crisp
Craft the message. Wording is important so when agents manually send a screen recording request using Birdie via Intercom, wording plays a big role in conversion. Here’s a message that works great, which you can also save as an Intercom macro:
We recommend taking a screen recording to help us see the issue from your perspective, enabling a quicker and more accurate answer:
Pro tip: For best results, enable audio and talk us through the steps leading to your issue while recording.
Click here to record your screen: PASTE THE BIRDIE REQUEST LINK HERE
Go to your Integration Settings on your Birdie workspace and copy paste the Request Link for Shortcuts - it will look like something
https://<your-birdie-team-id>/urec/crisp?ticket={{session_id}}&email={{email}}.
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