> For the complete documentation index, see [llms.txt](https://docs.birdie.so/birdie-docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.birdie.so/birdie-docs/helpdesk/crisp/flows/human-initiated-requests.md).

# Human-Initiated Requests

Request screen recordings from customers through the Crisp sidebar

### From Crisp Sidebar

Have your team request screen recordings from customers via the Crisp sidebar

<figure><img src="https://3843507234-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FECPgvsGwy5oMz4WIZw3a%2Fuploads%2F3Bg1BZxpyC0TzcCQOxUG%2FScreenshot%202026-05-20%20at%2000.11.05.png?alt=media&amp;token=e083fc71-b208-47d3-9a7a-34ee467a5a75" alt=""><figcaption></figcaption></figure>

### From Shortcuts

1. Create a new shortcut in Crisp
2. Craft the message. Wording is important so when agents manually send a screen recording request using Birdie via Intercom, wording plays a big role in conversion. Here’s a message that works great, which you can also save as an Intercom macro:

*<mark style="color:green;">We recommend taking a screen recording to help us see the issue from your perspective, enabling a quicker and more accurate answer:</mark>*

*<mark style="color:green;">Pro tip: For best results, enable audio and talk us through the steps leading to your issue while recording.</mark>*<br>

*<mark style="color:green;">Click here to record your screen:</mark> <mark style="color:pink;">`PASTE THE BIRDIE REQUEST LINK HERE`</mark>*<br>

3. Go to [your Integration Settings](https://app.birdie.so/settings/integrations) on your Birdie workspace and copy paste the Request Link for Shortcuts - it will look like something <mark style="color:pink;">`https://<your-birdie-team-id>/urec/crisp?ticket={{session_id}}&email={{email}}`</mark>.