> For the complete documentation index, see [llms.txt](https://docs.birdie.so/birdie-docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.birdie.so/birdie-docs/helpdesk/crisp/flows/workflows.md).

# Workflows

This will guide you through setting up a Request Recording step when building a Workflow

### Setup

1. In the <mark style="color:$warning;">AI Agent</mark> section, click on the <mark style="color:$warning;">Workflow builder</mark> menu, and open your workflow.
2. At the step you want to send a Screen recording request, add a new element: <mark style="color:$warning;">Action > Internal Actions > Send Webhook.</mark>
3. Edit this new action, and give it the following name: \
   `request-screen-recording`\
   *Make sure you copied this exact name otherwise the action won't work.*
4. You can add 2 optionnal parameters as <mark style="color:$warning;">Static Data</mark>:\
   `before_link` and `after_link` \
   The values you enter will be added respectively before and after the request link, for example if you add "Click here" in `before_link` and "to record your screen." into `after_link`, the resulting message will look like:\ <mark style="color:$primary;">Click here <http://acme.birdie.so/rec/123abc> to record your screen.</mark>

<figure><img src="https://3843507234-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FECPgvsGwy5oMz4WIZw3a%2Fuploads%2FsiqZnXagVIAMUuLssccq%2FScreenshot%202026-05-20%20at%2000.37.25.png?alt=media&amp;token=196a5067-1701-43d1-93a5-3e36089e86db" alt=""><figcaption></figcaption></figure>