Analytics

Based on our experience, there are occasional gaps in the Freshdesk API that can result in the <Birdie> tag not being applied when it should (eg. tickets from Freshdesk portal).

To ensure consistent tagging, we recommend using Freshdesk automations to add the <Birdie> tag:

1. Go to Freshdek settings and select Automations

   

   
2. Select Ticket Creation and create a New rule:

   

   
3. Then, for the tickets whose description contains share.birdie.so, add a tag called birdie.

   

   
4. Your tags will now be automatically created. ✅