> For the complete documentation index, see [llms.txt](https://docs.birdie.so/birdie-docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.birdie.so/birdie-docs/helpdesk/freshdesk/flows.md).

# Flows

Birdie is designed to enhance your support processes by integrating screen recording capabilities where they are most impactful. 

Here are recommended starting points:

{% content-ref url="/pages/pE37th8VCDqnqPqgedHj" %}
[Human Request](/birdie-docs/helpdesk/freshdesk/flows/human-request.md)
{% endcontent-ref %}

{% content-ref url="/pages/VEhhWzZE6OcmYU9tqksx" %}
[Portal](/birdie-docs/helpdesk/freshdesk/flows/portal.md)
{% endcontent-ref %}

{% content-ref url="/pages/ZLXYiB1MkhJ6B83IppMJ" %}
[Canned Answers](/birdie-docs/helpdesk/freshdesk/flows/canned-answers.md)
{% endcontent-ref %}

{% content-ref url="/pages/QP5ki2SqKmARPXjCvcve" %}
[Auto Reply](/birdie-docs/helpdesk/freshdesk/flows/auto-reply.md)
{% endcontent-ref %}

{% content-ref url="/pages/OaLaJGuiojXO8bsMwK8U" %}
[Agent Signature](/birdie-docs/helpdesk/freshdesk/flows/agent-signature.md)
{% endcontent-ref %}

***

{% hint style="info" %}
If you have questions, please don't hesitate to reach out at <support@birdie.so>. We'd be delighted to take a closer look at your specific use case.
{% endhint %}