Birdie
  • 👋START HERE
  • What is Birdie?
  • Getting started
  • Invite teammates
  • 🎥Request Screen Recordings
    • Overview
    • Installation
      • 🧩Helpdesk Integrations
      • 🎨Customize Appearance
      • 👾Snippet
      • 🌐Browser compatibility
      • 🌎Languages
    • DevTools: Console Logs & Network Requests
    • AI Summary
    • Misc.
      • Web SDK
      • Forward recordings
      • API
      • How-to Library
  • 🎥Record my screen
    • Overview
    • Install Birdie Extension
    • Recording Options
    • DevTools: Console Logs & Network Requests
    • Keyboard Shortcuts
    • Incognito Mode
    • Troubleshooting
      • How to quickly fix common recording errors
      • How to troubleshoot Microphone issues in Birdie Extension
      • How to troubleshoot Screen Recording issues in Birdie Extension
  • 🧩Helpdesk
    • 🟤Zendesk
      • Installation
      • Flows
        • Zendesk Editor and Sidebar
        • Zendesk Form
        • Zendesk Macros
        • Zendesk Auto-Reply
        • Zendesk Widget (Classic)
        • AI Agents
        • Agent Signature
        • Misc.
        • Analytics
      • Uninstall
    • ⚫Intercom
      • Installation
      • Flows
        • Intercom Editor and Sidebar
        • Intercom Messenger Home
        • Intercom Workflows
        • Fin
        • Misc.
        • Analytics
    • 🟢Freshdesk
      • Installation
      • Flows
        • Agent view
        • Portal
        • Canned Answers
        • Auto Reply
        • Agent Signature
        • Analytics
    • 🟢Freshchat
      • Installation
      • Flows
    • 🔵Salesforce Service Cloud
      • Request link - Installation
    • 🔵Jira Service Management
      • Installation
      • Flows
        • Agent view
        • Customer portal
      • Uninstall
    • 🟣HelpScout
      • Installation
      • Flows
        • Manually
        • Auto Reply
        • Saved Replies
    • 🟠Happyfox
      • Installation
      • Flows
        • Agent view
        • Support Center Ticket Form
    • ⚫Ada
    • 🟣Forethought
  • 🔐Security
    • Storage Location
    • Hide sensitive data
    • Auto data deletion
    • Recordings Privacy Settings
      • Incoming Recordings: Only Workspace Members Can Watch
      • Outgoing Recordings: Only Workspace Members + Selected Individuals Can Watch
    • GDPR opt-in
    • Two-factor authentication
    • Remote log out
    • SAML SSO
      • Setup SSO with Okta
    • SCIM
      • Okta settings
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On this page
  1. Helpdesk
  2. Freshdesk
  3. Flows

Agent view

Agents can use Birdie from two different locations in Freshdesk

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Last updated 1 year ago

Freshdesk sidebar

Freshdesk editor

🧩
🟢
  • Freshdesk sidebar
  • Freshdesk editor
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