> For the complete documentation index, see [llms.txt](https://docs.birdie.so/birdie-docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.birdie.so/birdie-docs/helpdesk/freshdesk/flows/canned-answers.md).

# Canned Answers

To create a canned answer that includes a Birdie Link, watch the video and follow these steps:

{% embed url="<https://youtu.be/CBvtkpZsCqM>" %}
How to add a Birdie link to your Freshdesk canned responses
{% endembed %}

1. Create a new Canned Responses on Admin  > Canned Responses > New canned response
2. Go to your [Birdie settings](https://app.birdie.so/settings/helpdesk) and copy "*<mark style="color:green;">Your Birdie link to paste in Email Notifications and Canned Response</mark>*<mark style="color:green;">s</mark>"
3. Write the text you want in your Macro and paste your Birdie link into it
4. Don't forget to make it available to "All agents".
5. Save it. You're all set!


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:

```
GET https://docs.birdie.so/birdie-docs/helpdesk/freshdesk/flows/canned-answers.md?ask=<question>&goal=<endgoal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.