> For the complete documentation index, see [llms.txt](https://docs.birdie.so/birdie-docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.birdie.so/birdie-docs/helpdesk/freshdesk/flows/human-request.md).

# Human Request

Request screen recordings from customers through both the Freshdesk sidebar and editor

## Freshdesk sidebar

<figure><img src="https://3843507234-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FECPgvsGwy5oMz4WIZw3a%2Fuploads%2FNkIcDWn22lIP1hTzYxqL%2Ffreshdesk%20birdie%20sidebar.gif?alt=media&amp;token=4f9f33e9-1416-4b86-b895-9b3e3357674d" alt=""><figcaption><p>Request a screen recording from the sidebar</p></figcaption></figure>

## Freshdesk editor

<figure><img src="https://3843507234-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FECPgvsGwy5oMz4WIZw3a%2Fuploads%2FlA0hIiAc5t8B4ytR1UmX%2FFreshdesk%20editor.gif?alt=media&amp;token=1c4b13a1-f34d-44c0-88fb-6dbe5cd1f142" alt=""><figcaption><p>Request a screen recording from the editor</p></figcaption></figure>

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