Birdie
  • 👋START HERE
  • Quickstart — What is Birdie?
  • Getting started
    • 🧱Helpdesk integrations
    • 👾Snippet
    • 🖥️Browser compatibility
    • 🌎Languages
    • 👥Invite teammates
  • 🎥Screen Recording
    • Screen Recording - Overview
    • Customize Appearance
    • Capture Console Logs & Network Requests
    • AI Summary
    • Misc.
      • How-to Library
      • Forward recordings
      • Web SDK
      • API
  • 👀CoBrowsing
    • Cobrowsing - Overview
    • Settings and more
      • Search by 4-digit code
      • With call vs. without call
      • Draw
      • Take control
      • Capture console logs
      • Observe Mode
    • Past sessions
    • Misc.
      • Listening for events
  • 🧩Helpdesk
    • 🟤Zendesk
      • Installation
      • Screen Recording
        • Zendesk Editor and Sidebar
        • Zendesk Form
        • Zendesk Macros
        • Zendesk Auto-Reply
        • Zendesk Widget (Classic)
        • AI Agents
        • Agent Signature
        • Misc.
        • Analytics
      • CoBrowsing
      • Uninstall
    • ⚫Intercom
      • Installation
      • Screen Recording
        • Intercom Editor and Sidebar
        • Intercom Messenger Home
        • Intercom Workflows
        • Fin
        • Misc.
        • Analytics
      • CoBrowsing
    • 🔵Salesforce Service Cloud
      • Request link - Installation
    • 🟢Freshdesk
      • Installation
      • Screen Recording
        • Agent view
        • Portal
        • Canned Answers
        • Auto Reply
        • Agent Signature
        • Analytics
      • CoBrowsing
    • 🟢Freshchat
      • Installation
      • Screen Recording
      • CoBrowsing
    • 🔵Jira Service Management
      • Installation
      • Screen Recording
        • Agent view
        • Customer portal
      • CoBrowsing
      • Uninstall
    • 🟣HelpScout
      • Installation
      • Screen Recording
        • Manually
        • Auto Reply
        • Saved Replies
      • CoBrowsing
    • 🟠Happyfox
      • Installation
      • Screen Recording
        • Agent view
        • Support Center Ticket Form
    • ⚫Ada
    • 🟣Forethought
    • 🟠Hubspot
  • 🔐Security
    • Storage Location
    • Hide sensitive data
    • Auto data deletion
    • Recordings Privacy Settings
      • Incoming Recordings: Only Workspace Members Can Watch
      • Outgoing Recordings: Only Workspace Members + Selected Individuals Can Watch
    • GDPR opt-in
    • Two-factor authentication
    • Remote log out
    • SAML SSO
      • Setup SSO with Okta
    • SCIM
      • Okta settings
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  1. 🧩Helpdesk
  2. 🟢Freshdesk

Screen Recording

Request screen recordings from your customers through Intercom, along with other cool things.

PreviousInstallationNextAgent view

Last updated 3 months ago

Agent view
Portal
Canned Answers
Auto Reply
Agent Signature
Analytics