Front

Birdie x Front

Installation

Install Birdie using an account that has access to every inbox and channel where Birdie will be used.

Front OAuth tokens are tied to the account that installs the integration. If Birdie is used in an inbox or channel the installer can't access, it won't be able to post the recorded video back into the conversation.

We recommend using a dedicated system account (e.g. [e-mail]) added to all relevant inboxes and channels, rather than a personal account. This keeps the integration working even if a team member leaves or loses access.

1

Enable the Birdie plugin

Enable Birdie Plugin from Front App Store:

2

Log in to your Birdie workspace

Once the plugin is enabled, open the Birdie app from the Front sidebar. You’ll be prompted to Login with your Birdie workspace

Flows

Birdie is designed to enhance your support processes by integrating screen recording capabilities where they are most impactful.

Here are recommended starting points:

Human-Initiated Requests