> For the complete documentation index, see [llms.txt](https://docs.birdie.so/birdie-docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.birdie.so/birdie-docs/helpdesk/front.md).

# Front

### Installation

{% hint style="info" %}
**Install Birdie using an account that has access to every inbox and channel where Birdie will be used.**

Front OAuth tokens are tied to the account that installs the integration. If Birdie is used in an inbox or channel the installer can't access, it won't be able to post the recorded video back into the conversation.

We recommend using a dedicated system account (e.g. `birdie@your-company.com`) added to all relevant inboxes and channels, rather than a personal account. This keeps the integration working even if a team member leaves or loses access.
{% endhint %}

{% stepper %}
{% step %}

### Enable the Birdie plugin

Enable Birdie Plugin [from Front App Store](https://app.frontapp.com/settings/apps/details/birdie):

<figure><img src="/files/ZKV4zUkNXZ7zNLMM8lXm" alt=""><figcaption></figcaption></figure>
{% endstep %}

{% step %}

### Log in to your Birdie workspace

Once the plugin is enabled, open the Birdie app from the Front sidebar. You’ll be prompted to <mark style="color:green;">**`Login with your Birdie workspace`**</mark>&#x20;

<figure><img src="/files/uv7dGKx4j46OpxzVwtsd" alt=""><figcaption></figcaption></figure>
{% endstep %}
{% endstepper %}

### Flows

\
Birdie is designed to enhance your support processes by integrating screen recording capabilities where they are most impactful.&#x20;

Here are recommended starting points:

{% content-ref url="/pages/SeAvKXWSJuTBtg9QzgTL" %}
[Human-Initiated Requests](/birdie-docs/helpdesk/front/flows/human-initiated-requests.md)
{% endcontent-ref %}