> For the complete documentation index, see [llms.txt](https://docs.birdie.so/birdie-docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.birdie.so/birdie-docs/helpdesk/help-scout/flows/human-request.md).

# Human Request

Request screen recordings from customers through both the Help Scout sidebar and editor

### HelpScout sidebar

Whether you are replying to an email or a chat, you can use Birdie directly from your sidebar:

<figure><img src="https://3843507234-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FECPgvsGwy5oMz4WIZw3a%2Fuploads%2FhVJd9zwFxGYsmj2M1AA7%2Fhelpscout%20screen%20recording.gif?alt=media&amp;token=da87a386-c672-4627-acba-da38b7c3e5a6" alt=""><figcaption></figcaption></figure>