> For the complete documentation index, see [llms.txt](https://docs.birdie.so/birdie-docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.birdie.so/birdie-docs/helpdesk/help-scout/flows/human-request.md).

# Human Request

### HelpScout sidebar

Whether you are replying to an email or a chat, you can use Birdie directly from your sidebar:

<figure><img src="/files/6cJqFgE76D2bzp1XzDBR" alt=""><figcaption></figcaption></figure>