> For the complete documentation index, see [llms.txt](https://docs.birdie.so/birdie-docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.birdie.so/birdie-docs/helpdesk/hubspot/flows/forms.md).

# Forms

To allow customers to submit tickets with screen recordings, you need to add Birdie to your HubSpot form. Here is how it looks in a very simplistic way: 

<figure><img src="/files/kFVUPDRuLBqLUFxAoeV7" alt=""><figcaption><p>Birdie on your HubSpot Form - End User's View</p></figcaption></figure>

### **How to Set It Up**

1. **Go to your HubSpot Forms**\
   Open [HubSpot](https://app.hubspot.com/) and go to **Marketing > Forms.**\
   Pick a form to edit or create a new one.
2. **Add a Birdie Request Link**\
   Add a **single line text field** to your form and include your Birdie link there.\
   For example: *`Click here to record your issue.`*
3. **Get Your Birdie Link**\
   In Birdie, go to [`Settings > Helpdesk`](https://app.birdie.so/settings/helpdesk) and copy your **HubSpot Request Link**.\
   Paste that link into the HubSpot field you just added.
4. **(Optional) Personalize the Link**\
   If your users are already logged in or their email is known, you can add it to the link with HubSpot tokens:<mark style="color:purple;">`{{contact.email}}`</mark>\
   For example: `https://your-birdie-subdomain.birdie.so/urec/hubspot?email=`<mark style="color:purple;">`{{contact.email}}`</mark>\
   This way, Birdie will automatically link the recording to the right user

<figure><img src="/files/OukCyVPS7748hv0R8Vtk" alt=""><figcaption><p>Birdie on your HubSpot Form - End User's View</p></figcaption></figure>