# Human Request via snippet

Birdie makes it easy to request screen recordings from customers in HubSpot using **Snippets**. Here’s how to set it up in just a few clicks:

{% embed url="<https://youtu.be/vVrYA-0Okkc>" %}
See Step 3 below for the optimal option
{% endembed %}

1. **Create a Snippet**: In **HubSpot Settings**, search for **Snippets**, then create a new one (e.g., *Request Screen Recording*) and assign a shortcut (e.g., `Birdie`).
2. **Copy Your Request Link**: Open [**Birdie Settings**](https://app.birdie.so/settings/helpdesk), find your Birdie **Request Link for Hubspot Snippets**, and copy it.
3. **Paste the Request Link**: Write a short message. Highlight the part you want to hyperlink (like “*click here to record your screen*”), click the link icon, and paste your Birdie Request Link.

<details>

<summary>Proven wording template</summary>

How you frame a screen recording request matters. Use this proven template for the best results:

*<mark style="color:green;">We recommend taking a screen recording to help us see the issue from your perspective, enabling a quicker and more accurate answer:</mark>*&#x20;

*<mark style="color:green;">**Click here to record your screen**</mark>*

*<mark style="color:green;">Pro tip: For best results, enable audio and talk us through the steps leading to your issue while recording</mark>*

*<mark style="color:green;">Once you’re done:</mark>*

1. *<mark style="color:green;">Go to the “Recording” tab</mark>*
2. *<mark style="color:green;">Click on Submit</mark>*
3. *<mark style="color:green;">Click “Copy the link”</mark>*
4. *<mark style="color:green;">Paste the link here</mark>*

</details>


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