# Analytics

## <mark style="color:purple;">`Birdie`</mark> tag - Intercom

Birdie will automatically tag conversations with <mark style="color:purple;">`Birdie`</mark>, whether agents have requested the recording or sent the recording.

<figure><img src="https://3843507234-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FECPgvsGwy5oMz4WIZw3a%2Fuploads%2FnZYNAWSB9f6pFy0yD4bl%2FIntercom%20analytics.png?alt=media&#x26;token=895993af-2289-47ab-9769-5db458182bba" alt=""><figcaption></figcaption></figure>

### Installation

Go to [settings -> helpdesk](https://app.birdie.so/settings/helpdesk), and enable `Add Birdie tags to conversations`

<figure><img src="https://3843507234-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FECPgvsGwy5oMz4WIZw3a%2Fuploads%2FVhhvUTlzAAabnIwxvnao%2Fintercom%20analytics%20birdie.gif?alt=media&#x26;token=f7c5d6d7-1f2f-40f7-a702-e37362690c7e" alt=""><figcaption></figcaption></figure>