> For the complete documentation index, see [llms.txt](https://docs.birdie.so/birdie-docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.birdie.so/birdie-docs/helpdesk/intercom/analytics.md).

# Analytics

## <mark style="color:purple;">`Birdie`</mark> tag - Intercom

Birdie will automatically tag conversations with <mark style="color:purple;">`Birdie`</mark>, whether agents have requested the recording or sent the recording.

<figure><img src="/files/kqxK2WhGuUM38HFdXEjl" alt=""><figcaption></figcaption></figure>

### Installation

Go to [settings -> helpdesk](https://app.birdie.so/settings/helpdesk), and enable `Add Birdie tags to conversations`

<figure><img src="/files/C4WRkX1YqppaSrIpislq" alt=""><figcaption></figcaption></figure>