> For the complete documentation index, see [llms.txt](https://docs.birdie.so/birdie-docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.birdie.so/birdie-docs/helpdesk/intercom/flows/human-initiated-requests.md).
# Human-Initiated Requests
## **Intercom Editor**
## **Intercom Sidebar**
{% hint style="info" %}
Make sure to [add Birdie to your sidebar](https://docs.birdie.so/birdie-docs/helpdesk/intercom/installation#add-birdie-to-your-sidebar)
{% endhint %}
## Macro
{% stepper %}
{% step %}
**Create a Macro in Intercom**
* In Intercom, go to **Macros**.
* Create a new macro or edit an existing one.
* Add your desired message in the response body. Wording is important so when agents manually send a screen recording request using Birdie via Intercom, wording plays a big role in conversion. Here’s a message that works great, which you can also save as an Intercom macro:
*We recommend taking a screen recording to help us see the issue from your perspective, enabling a quicker and more accurate answer:*
*Pro tip: For best results, enable audio and talk us through the steps leading to your issue while recording.*
*Click here to record your screen: `ADD BIRDIE REQUEST LINK HERE`*
{% endstep %}
{% step %}
**Generate the Birdie button**
* When using the macro during a conversation, your team can generate the Birdie request button directly:
* From the **Birdie sidebar** inside Intercom.
* Or from the **Birdie editor**, depending on your setup.
{% endstep %}
{% endstepper %}