# Intercom Workflows

Build efficient flows by adding Birdie to your Intercom Workflows

Be creative. For instance, <mark style="color:green;">`if`</mark> user face a technical issue, <mark style="color:green;">`then`</mark> request a screen recording

<figure><img src="/files/s6brtr5cK2EN8LmiEeBk" alt=""><figcaption></figcaption></figure>

#### Setting up

1. Go to the `Automation` tab in the Intercom dashboard, then select `Workflows`
2. Once on the desired workflow, click on <mark style="color:purple;">`Add content to path`</mark> and select <mark style="color:purple;">`send an app`</mark>
3. Select <mark style="color:purple;">`Birdie app`</mark> and customize the message.&#x20;

#### Notifications

After being recorded, Birdie will either start a new conversation or update an existing one.


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.birdie.so/birdie-docs/helpdesk/intercom/flows/intercom-workflows.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.