> For the complete documentation index, see [llms.txt](https://docs.birdie.so/birdie-docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.birdie.so/birdie-docs/helpdesk/intercom/flows/intercom-workflows.md).

# Intercom Workflows

Build efficient flows by adding Birdie to your Intercom Workflows

Be creative. For instance, <mark style="color:green;">`if`</mark> user face a technical issue, <mark style="color:green;">`then`</mark> request a screen recording

<figure><img src="/files/s6brtr5cK2EN8LmiEeBk" alt=""><figcaption></figcaption></figure>

#### Setting up

1. Go to the `Automation` tab in the Intercom dashboard, then select `Workflows`
2. Once on the desired workflow, click on <mark style="color:purple;">`Add content to path`</mark> and select <mark style="color:purple;">`send an app`</mark>
3. Select <mark style="color:purple;">`Birdie app`</mark> and customize the message.&#x20;

#### Notifications

After being recorded, Birdie will either start a new conversation or update an existing one.