> For the complete documentation index, see [llms.txt](https://docs.birdie.so/birdie-docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.birdie.so/birdie-docs/helpdesk/intercom/flows/intercom-workflows.md).

# Intercom Workflows

Add Birdie to your Intercom Operator

Build efficient flows by adding Birdie to your Intercom Workflows

Be creative. For instance, <mark style="color:green;">`if`</mark> user face a technical issue, <mark style="color:green;">`then`</mark> request a screen recording

<figure><img src="https://3843507234-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FECPgvsGwy5oMz4WIZw3a%2Fuploads%2FCkAbBwd2g0AEyQdZTcnm%2Fintercom%20workflows.gif?alt=media&amp;token=31310159-1a97-4afa-b166-3b5c58e8cee2" alt=""><figcaption></figcaption></figure>

#### Setting up

1. Go to the `Automation` tab in the Intercom dashboard, then select `Workflows`
2. Once on the desired workflow, click on <mark style="color:purple;">`Add content to path`</mark> and select <mark style="color:purple;">`send an app`</mark>
3. Select <mark style="color:purple;">`Birdie app`</mark> and customize the message.&#x20;

#### Notifications

After being recorded, Birdie will either start a new conversation or update an existing one.