> For the complete documentation index, see [llms.txt](https://docs.birdie.so/birdie-docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.birdie.so/birdie-docs/helpdesk/jira-service-management/flows/customer-portal.md).

# Customer Portal

Birdie enables your customers to submit tickets with screen recordings.

Here is what it looks:

<figure><img src="/files/7BuWk4PBheYmLxiMwlyY" alt=""><figcaption><p>Customers can now <mark style="color:purple;"><code>Send a recording</code></mark></p></figcaption></figure>

Note that you can disable this flow via your [Birdie settings](https://app.birdie.so/settings/helpdesk):

<figure><img src="/files/UUWVukLKC486tDR3u4e3" alt=""><figcaption></figcaption></figure>

<details>

<summary>What does the flow look like on the customer's side?</summary>

1. The customer will record the issue using Birdie

![](/files/RmO0YQkBuPEsh3E66y3f)

2. **If the customer creates a new issue**, they need to copy and paste the link of the recording in the description field.

![](/files/e8gqNMmuFUutGbvbry7i)

2. If the issue is already created, the customer can either copy and paste the link of the recording in the description field or directly post the recording.

![](/files/9kE2z5iG0S9dRkzbLhBD)

</details>