> For the complete documentation index, see [llms.txt](https://docs.birdie.so/birdie-docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.birdie.so/birdie-docs/helpdesk/jira-service-management/flows/customer-portal.md).

# Customer Portal

Birdie enables your customers to submit tickets with screen recordings.

Here is what it looks:

<figure><img src="https://3843507234-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FECPgvsGwy5oMz4WIZw3a%2Fuploads%2Fd31K9hjp7BkEiUxfu9Kk%2Fjira%20customer%20portal.png?alt=media&amp;token=087b672e-a3eb-4aa8-af21-6e8d83d25e86" alt=""><figcaption><p>Customers can now <mark style="color:purple;"><code>Send a recording</code></mark></p></figcaption></figure>

Note that you can disable this flow via your [Birdie settings](https://app.birdie.so/settings/helpdesk):

<figure><img src="https://3843507234-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FECPgvsGwy5oMz4WIZw3a%2Fuploads%2FoYL7ANi8MAXA84eKK0H2%2Fdiasble%20screen%20recording%20button%20on%20Customer%20Portal.png?alt=media&amp;token=a9609432-1a5b-4a21-a850-237dfd7f4362" alt=""><figcaption></figcaption></figure>

<details>

<summary>What does the flow look like on the customer's side?</summary>

1. The customer will record the issue using Birdie

![](https://3843507234-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FECPgvsGwy5oMz4WIZw3a%2Fuploads%2FNMKaAuOZ44iklgGrlLXs%2FJira%20Birdie%201.png?alt=media\&token=db4485d1-9d8d-4592-8741-d03644e069a6)

2. **If the customer creates a new issue**, they need to copy and paste the link of the recording in the description field.

![](https://3843507234-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FECPgvsGwy5oMz4WIZw3a%2Fuploads%2FCM1YdjxO2i0Rz3uWyrvo%2FJira%20Birdie%202.png?alt=media\&token=bf2f02ef-0e85-4600-8cdb-28a1c11cd97b)

2. If the issue is already created, the customer can either copy and paste the link of the recording in the description field or directly post the recording.

![](https://3843507234-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FECPgvsGwy5oMz4WIZw3a%2Fuploads%2F4l5r4sNqV5iRkawzaQ8E%2FJira%20Birdie%203.png?alt=media\&token=e5a9cd05-54cc-4154-9517-c7726efeb26d)

</details>