> For the complete documentation index, see [llms.txt](https://docs.birdie.so/birdie-docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.birdie.so/birdie-docs/helpdesk/others/happyfox/installation.md).

# Installation

How to install Birdie on Happyfox

Go to [settings -> helpdesk](https://app.birdie.so/settings/helpdesk#happyfox), and click on <mark style="color:green;">`connect`</mark> Happyfox.

Then you will be prompted to enter 3 informations (see screenshot below):&#x20;

Your Happyfox URL, for example *<mark style="color:orange;"><https://acme.happyfox.com></mark>*  \
And 2 informations you will find into Happyfox main menu > Apps > Goodies > API: an API Key and the Auth Code that comes with this API Key.&#x20;

<figure><img src="https://3843507234-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FECPgvsGwy5oMz4WIZw3a%2Fuploads%2FnBnGFtDdSONBZWKfMdZH%2FScreenshot%202024-05-17%20at%2010.03.58.png?alt=media&amp;token=a42b0ae9-163f-4a5a-b651-021e6393f1f1" alt=""><figcaption><p>Highlighting the 3 infos you need to get from your Happyfox workspace</p></figcaption></figure>

Once saved you should see something like this into Birdie: note the recording link, you can not Copy it to paste it at next step into a Canned Action ==> See [the next page about Screen Recording](/birdie-docs/helpdesk/others/happyfox/flows/human-request.md)

<figure><img src="https://3843507234-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FECPgvsGwy5oMz4WIZw3a%2Fuploads%2Fgsxu74fyY35ZeCeQJYr0%2FScreenshot%202024-05-17%20at%2009.59.56.png?alt=media&amp;token=3b5e3787-3faf-430f-8cc5-da97c0bf113a" alt=""><figcaption><p>Install screen successful in Birdie</p></figcaption></figure>

This video will demonstrate all the process from installing Birdie to getting a recording link from a customer into a ticket:&#x20;

{% embed url="<https://youtu.be/EZKsJ2FcGjE>" %}
Installing Birdie+Happyfox, setup a Canned Action, and request a recording
{% endembed %}