# Plain

- [Installation](/birdie-docs/helpdesk/plain/installation.md): Birdie x Plain
- [Flows](/birdie-docs/helpdesk/plain/flows.md)
- [Human-Initiated Requests (via Snippet)](/birdie-docs/helpdesk/plain/flows/human-initiated-requests-via-snippet.md): Request screen recordings from customers in Plain using Snippets