> For the complete documentation index, see [llms.txt](https://docs.birdie.so/birdie-docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.birdie.so/birdie-docs/helpdesk/plain/flows.md).

# Flows

- [Human-Initiated Requests (via Snippet)](https://docs.birdie.so/birdie-docs/helpdesk/plain/flows/human-initiated-requests-via-snippet.md): Request screen recordings from customers in Plain using Snippets