> For the complete documentation index, see [llms.txt](https://docs.birdie.so/birdie-docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.birdie.so/birdie-docs/helpdesk/plain/flows/human-initiated-requests-via-snippet.md).

# Human-Initiated Requests (via Snippet)

Here’s how to set it up in just a few clicks:

### 1 – Create a Snippet in Plain

Go to your Plain Settings > Snippets and add a new Snippet.

### 2 – Add the Message

Here’s a message that works really well (feel free to tweak the tone to fit your brand):

> *We recommend taking a screen recording to help us see the issue from your perspective, enabling a quicker and more accurate answer:*
>
> <mark style="color:purple;">**CLICK HERE TO RECORD**</mark>
>
> *Pro tip: For best results, enable audio and talk us through the steps leading to your issue while recording*

### 3 – Insert the Birdie Request Link

[Go to your Birdie settings](https://app.birdie.so/settings) and copy your **Birdie Request Link.**

\
Then, in your Plain Snippet, select the text you want to make clickable (for example: `CLICK HERE TO RECORD`) and add the Birdie Request Link as a hyperlink:&#x20;

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