> For the complete documentation index, see [llms.txt](https://docs.birdie.so/birdie-docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.birdie.so/birdie-docs/helpdesk/pylon/flows.md).

# Flows

Birdie is designed to enhance your support processes by integrating screen recording capabilities where they are most impactful. 

Here are recommended starting points:

{% content-ref url="/pages/btlwtQQNL94DhXGtbWGU" %}
[Human-Initiated Requests (via Macro)](/birdie-docs/helpdesk/pylon/flows/human-initiated-requests-via-macro.md)
{% endcontent-ref %}

{% content-ref url="/pages/gcXRvahAwIMA0iyaOlc6" %}
[Broken mention](broken://pages/gcXRvahAwIMA0iyaOlc6)
{% endcontent-ref %}