# Flows

Birdie is designed to enhance your support processes by integrating screen recording capabilities where they are most impactful. 

Here are recommended starting points:

{% content-ref url="flows/human-initiated-requests-via-macro" %}
[human-initiated-requests-via-macro](https://docs.birdie.so/birdie-docs/helpdesk/pylon/flows/human-initiated-requests-via-macro)
{% endcontent-ref %}

{% content-ref url="broken-reference" %}
[Broken link](https://docs.birdie.so/birdie-docs/helpdesk/pylon/broken-reference)
{% endcontent-ref %}