> For the complete documentation index, see [llms.txt](https://docs.birdie.so/birdie-docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.birdie.so/birdie-docs/helpdesk/pylon/flows/human-initiated-requests-via-macro.md).

# Human-Initiated Requests (via Macro)

Request screen recordings from customers in Pylon using Macros

Here’s how to set it up in just a few clicks:

### 1 – Create a Macro in Pylon

Go to [your Pylon macros settings](https://docs.usepylon.com/pylon-docs/platform/macros) and create a new macro.

### 2 – Add the Message

Here’s a message that works really well (feel free to tweak the tone to fit your brand):

> *We recommend taking a screen recording to help us see the issue from your perspective, enabling a quicker and more accurate answer:*
>
> <mark style="color:purple;">**CLICK HERE TO RECORD**</mark>
>
> *Pro tip: For best results, enable audio and talk us through the steps leading to your issue while recording*

<figure><img src="https://3843507234-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FECPgvsGwy5oMz4WIZw3a%2Fuploads%2FhKfwdZfQ4PkGPt3ZDWHy%2FScreenshot%202026-02-18%20at%2018.23.30.png?alt=media&amp;token=b357ec30-e948-4fa5-a233-0b54a13bb537" alt=""><figcaption></figcaption></figure>

### 3 – Insert the Birdie Request Link

[Go to your Birdie settings](https://app.birdie.so/settings) and copy your **Birdie Request Link**, then paste it into the macro. It should look something like this:

```
https://your-subdomain.birdie.so/urec/pylon?email={{ issue.requester.email }}&ticket={{ issue.id }}
```

<figure><img src="https://3843507234-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FECPgvsGwy5oMz4WIZw3a%2Fuploads%2FW34zogaeU6QFaji2PObS%2FScreenshot%202026-02-18%20at%2018.24.56.png?alt=media&amp;token=cd364134-5394-4070-85aa-a35077e6634f" alt=""><figcaption></figcaption></figure>