Installation

Birdie x Pylon

Install Birdie in Pylon

1. Get your Pylon API Token

• First, go into your Pylon workspace Settings > Integrations & dev > API Tokens.

• Create a new token with the Admin role, and give it a recognizable name (for example, "Birdie Token").

• Copy the token and store it somewhere safe - you’ll need it in the next step.

2. Setup Birdie

Go to your Birdie workspace settings, open the Helpdesk Integrations section, find the "Pylon" integration, and click Enable.

A window will open prompting you to paste the API token you just created. Paste it into the API Token field and click the Test button.

If the token is valid, you will see three pieces of information required to complete the Pylon integration in the next step.

Make sure to click Save before leaving.

3. Setup Pylon Integration

Go back to your Pylon workspace → Settings → Integrations & Dev → Integrations.

Scroll down to Custom Iframe (by Pylon) and click on it.

On the Iframe Integration screen, click + Add Iframe, then fill out the form with the following information:

• Display location: choose the value Issue Sidebar

• Title: Birdie Screen Recording

• Description (optional): leave empty

• Icon URL (optional): https://app.birdie.so/img/birdie-logo.svg

• URL: copy the URL directly from the Pylon Setup window in Birdie (see previous step).

• Height (in pixels, optional): leave empty

Make sure to click Save.

You're all set! The Birdie Screen Recording panel should now appear in your Issue sidebar.