> For the complete documentation index, see [llms.txt](https://docs.birdie.so/birdie-docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.birdie.so/birdie-docs/helpdesk/salesforce-service-cloud.md).

# Salesforce Service Cloud

- [Installation](https://docs.birdie.so/birdie-docs/helpdesk/salesforce-service-cloud/installation.md): Add Birdie to Salesforce Service Cloud
- [Flows](https://docs.birdie.so/birdie-docs/helpdesk/salesforce-service-cloud/flows.md): Birdie x Salesforce Service Cloud
- [Agent-Initiated Requests (Cases)](https://docs.birdie.so/birdie-docs/helpdesk/salesforce-service-cloud/flows/agent-initiated-requests-cases.md)
- [Agent-Initiated Requests (Messaging – In-App & Web)](https://docs.birdie.so/birdie-docs/helpdesk/salesforce-service-cloud/flows/agent-initiated-requests-messaging-in-app-and-web.md)
- [Ticket Form](https://docs.birdie.so/birdie-docs/helpdesk/salesforce-service-cloud/flows/ticket-form.md): Add Birdie to your Salesforce Ticket Form
- [Customer Portal](https://docs.birdie.so/birdie-docs/helpdesk/salesforce-service-cloud/flows/customer-portal.md)
- [Analytics](https://docs.birdie.so/birdie-docs/helpdesk/salesforce-service-cloud/analytics.md): Tracking Recordings & Requests Inside Salesforce