> For the complete documentation index, see [llms.txt](https://docs.birdie.so/birdie-docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.birdie.so/birdie-docs/helpdesk/salesforce-service-cloud/flows.md).

# Flows

{% hint style="info" %}
Birdie works well alongside Salesforce, but because Salesforce is highly customizable, the best approach can vary significantly depending on your setup. We usually recommend [scheduling a short 15min call](https://calendly.com/birdie_max/20min) so we can understand how your Salesforce instance is structured and guide you on the most effective way to connect Birdie to your workflows
{% endhint %}

Birdie is designed to enhance your support processes by integrating screen recording capabilities where they are most impactful. 

Here are recommended starting points:

{% content-ref url="/pages/ksFm2SforftpadkgrSis" %}
[Agent-Initiated Requests (Cases)](/birdie-docs/helpdesk/salesforce-service-cloud/flows/agent-initiated-requests-cases.md)
{% endcontent-ref %}

{% content-ref url="/pages/159L9XptEoa1kMz99FpS" %}
[Agent-Initiated Requests (Messaging – In-App & Web)](/birdie-docs/helpdesk/salesforce-service-cloud/flows/agent-initiated-requests-messaging-in-app-and-web.md)
{% endcontent-ref %}

{% content-ref url="/pages/m1WLqSPIOISEUE0sPdqf" %}
[Ticket Form](/birdie-docs/helpdesk/salesforce-service-cloud/flows/ticket-form.md)
{% endcontent-ref %}

{% content-ref url="/pages/qk1Q6E5cQRrw0u8Y9j89" %}
[Customer Portal](/birdie-docs/helpdesk/salesforce-service-cloud/flows/customer-portal.md)
{% endcontent-ref %}

***

{% hint style="info" %}
If you have questions, please don't hesitate to reach out at <support@birdie.so>. We'd be delighted to take a closer look at your specific use case.
{% endhint %}