> For the complete documentation index, see [llms.txt](https://docs.birdie.so/birdie-docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.birdie.so/birdie-docs/helpdesk/salesforce-service-cloud/flows/agent-initiated-requests-messaging-in-app-and-web.md).

# Agent-Initiated Requests (Messaging – In-App & Web)

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Birdie integrates with **Salesforce Messaging for In-App and Web.** Birdie does not support the deprecated **Salesforce Chat (formerly Live Agent)**.
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Before you start, make sure **Birdie is already** [**installed on your Salesforce Case page**](/birdie-docs/helpdesk/salesforce-service-cloud/installation.md).

### Step 1: Add Birdie to the Messaging Session Record Page

1. In Salesforce, open a **Messaging Session** record.
2. Click **Setup → Edit Page**.
3. In the Lightning App Builder, **drag & drop the Birdie Lightning Web Component (LWC)** onto the page.
4. Click **Save** (and **Activate** if Salesforce prompts you).

<figure><img src="/files/532EUn7oLudLFNNWGog0" alt=""><figcaption></figcaption></figure>

### Step 2: Activate Birdie’s Messaging Component

1. Go to **Setup → Messaging Components**.
2. Click **BirdieMessagingVideoPost**.
3. Set it to **Active**.

<figure><img src="/files/uCXdFoRvWKHTnvCZFpYa" alt=""><figcaption></figcaption></figure>

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As of today recording links used from the Messaging Session Record Page are not included [in Analytics](/birdie-docs/helpdesk/salesforce-service-cloud/analytics.md)
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