> For the complete documentation index, see [llms.txt](https://docs.birdie.so/birdie-docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.birdie.so/birdie-docs/helpdesk/salesforce-service-cloud/flows/customer-portal.md).

# Customer Portal

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If you need tailored guidance for your Salesforce configuration, [contact our team](mailto:support@birdie.so).
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Before setting up the Ticket Form flow, make sure Birdie is [properly installed in Salesforce.](/birdie-docs/helpdesk/salesforce-service-cloud/installation.md)
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Adding Birdie to your Customer Portal enables customers to record their screen and attached the video directly from the customer portal.

### How to set it up <br>

{% embed url="<https://www.youtube.com/watch?v=t-87ohFjUCs>" %}

1. Open your **Customer Poral Builder** in Salesforce.
2. Drag and drop the **Birdie Lightning Web Component (LWC)** onto the customer portal.
3. (Optional) Customize the component labels:

\- `Start button label`\
\- `Opened button label`\
\&#xNAN;*-* `Confirmation label`\
\&#xNAN;*-* `Top label` \
\- `Bottom label`