# Customer Portal

{% hint style="info" %}
If you need tailored guidance for your Salesforce configuration, [contact our team](mailto:support@birdie.so).
{% endhint %}

{% hint style="warning" %}
Before setting up the Ticket Form flow, make sure Birdie is [properly installed in Salesforce.](/birdie-docs/helpdesk/salesforce-service-cloud/installation.md)
{% endhint %}

Adding Birdie to your Customer Portal enables customers to record their screen and attached the video directly from the customer portal.

### How to set it up <br>

{% embed url="<https://www.youtube.com/watch?v=t-87ohFjUCs>" %}

1. Open your **Customer Poral Builder** in Salesforce.
2. Drag and drop the **Birdie Lightning Web Component (LWC)** onto the customer portal.
3. (Optional) Customize the component labels:

\- `Start button label`\
\- `Opened button label`\
\&#xNAN;*-* `Confirmation label`\
\&#xNAN;*-* `Top label` \
\- `Bottom label`


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