> For the complete documentation index, see [llms.txt](https://docs.birdie.so/birdie-docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.birdie.so/birdie-docs/helpdesk/zendesk/flows/human-initiated-requests.md).

# Human-Initiated Requests

Request screen recordings from customers through both the Zendesk sidebar and editor

## Zendesk Editor

<figure><img src="https://3843507234-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FECPgvsGwy5oMz4WIZw3a%2Fuploads%2FuDlp5bGYtpk2UbEVBKuN%2Fzendesk%20editor.gif?alt=media&amp;token=91356a72-9e5c-40ee-816f-3b10706c86db" alt=""><figcaption><p>Birdie on Zendesk editor</p></figcaption></figure>

## Zendesk Sidebar

<figure><img src="https://3843507234-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FECPgvsGwy5oMz4WIZw3a%2Fuploads%2FW9IcYjyYW2Wbh1JGO4DS%2Fzendesk%20editor.gif?alt=media&amp;token=3593ca92-a571-4036-b1e9-368bce1e2636" alt=""><figcaption><p>Birdie on Zendesk sidebar</p></figcaption></figure>