# Zendesk Agent Signature

To offer your customers an easy way to record a video when needed, consider adding Birdie to your Zendesk agents' signature:

<figure><img src="/files/LJLWxAqcXmE3uacPa2nQ" alt=""><figcaption></figcaption></figure>

Zendesk does not allow the identification of ticket context in signatures, which means Birdie won't be able to post directly into the ticket. As a result, your customer will be asked to copy their recording link and send it to you manually. Here's a screenshot of what they will see (branded with your company name, of course):

<figure><img src="/files/JovuErkoeExZhBOE3jvc" alt=""><figcaption></figcaption></figure>

#### **Here is the installation walkthrough:**

Navigate to your Admin Center > Workspaces > Agent interface. There, you'll find the Signature block:

<figure><img src="/files/f7AyXU66bG9hSUlQu2vS" alt=""><figcaption></figcaption></figure>

[Go to your Birdie settings](https://app.birdie.so/settings/helpdesk) and copy *<mark style="color:green;">Your Birdie link to paste in Agent Signature</mark>*

Next, in the signature block,  paste the link and customize the text as desired:&#x20;

<pre><code>Want to add a video of the issue? [Click here](<a data-footnote-ref href="#user-content-fn-1">https://YourBirdieWorkspace.birdie.so/urec/zendesk</a>) to send a recording
</code></pre>

Remember to click the Save button when you're finished.

[^1]: Your Birdie link to paste in Agent Signature


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.birdie.so/birdie-docs/helpdesk/zendesk/flows/zendesk-agent-signature.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.