# Zendesk Agent Signature
To offer your customers an easy way to record a video when needed, consider adding Birdie to your Zendesk agents' signature:
Zendesk does not allow the identification of ticket context in signatures, which means Birdie won't be able to post directly into the ticket. As a result, your customer will be asked to copy their recording link and send it to you manually. Here's a screenshot of what they will see (branded with your company name, of course):
#### **Here is the installation walkthrough:**
Navigate to your Admin Center > Workspaces > Agent interface. There, you'll find the Signature block:
[Go to your Birdie settings](https://app.birdie.so/settings/helpdesk) and copy *Your Birdie link to paste in Agent Signature*
Next, in the signature block, paste the link and customize the text as desired:
