> For the complete documentation index, see [llms.txt](https://docs.birdie.so/birdie-docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.birdie.so/birdie-docs/helpdesk/zendesk/flows/zendesk-agent-signature.md).

# Zendesk Agent Signature

To offer your customers an easy way to record a video when needed, consider adding Birdie to your Zendesk agents' signature:

<figure><img src="/files/LJLWxAqcXmE3uacPa2nQ" alt=""><figcaption></figcaption></figure>

Zendesk does not allow the identification of ticket context in signatures, which means Birdie won't be able to post directly into the ticket. As a result, your customer will be asked to copy their recording link and send it to you manually. Here's a screenshot of what they will see (branded with your company name, of course):

<figure><img src="/files/JovuErkoeExZhBOE3jvc" alt=""><figcaption></figcaption></figure>

#### **Here is the installation walkthrough:**

Navigate to your Admin Center > Workspaces > Agent interface. There, you'll find the Signature block:

<figure><img src="/files/f7AyXU66bG9hSUlQu2vS" alt=""><figcaption></figcaption></figure>

[Go to your Birdie settings](https://app.birdie.so/settings/helpdesk) and copy *<mark style="color:green;">Your Birdie link to paste in Agent Signature</mark>*

Next, in the signature block,  paste the link and customize the text as desired:&#x20;

<pre><code>Want to add a video of the issue? [Click here](<a data-footnote-ref href="#user-content-fn-1">https://YourBirdieWorkspace.birdie.so/urec/zendesk</a>) to send a recording
</code></pre>

Remember to click the Save button when you're finished.

[^1]: Your Birdie link to paste in Agent Signature