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Birdie Documentation
Birdie Documentation
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  • 🔐Security
    • Storage Location
    • Hide sensitive data
    • Auto data deletion
    • Recordings Privacy Settings
      • Incoming Recordings: Only Workspace Members Can Watch
      • Outgoing Recordings: Only Workspace Members + Selected Individuals Can Watch
    • GDPR opt-in
    • Two-factor authentication
    • Remote log out
    • SAML SSO
      • Setup SSO with Okta
    • SCIM
      • Okta settings
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Zendesk Agent Signature

Add Birdie to agent signatures on Zendesk

PreviousZendesk AI AgentsNextZendesk Widget (Classic)

Last updated 6 months ago

To offer your customers an easy way to record a video when needed, consider adding Birdie to your Zendesk agents' signature:

Zendesk does not allow the identification of ticket context in signatures, which means Birdie won't be able to post directly into the ticket. As a result, your customer will be asked to copy their recording link and send it to you manually. Here's a screenshot of what they will see (branded with your company name, of course):

Here is the installation walkthrough:

Navigate to your Admin Center > Workspaces > Agent interface. There, you'll find the Signature block:

Next, in the signature block, paste the link and customize the text as desired:

Want to add a video of the issue? [Click here]() to send a recording

Remember to click the Save button when you're finished.

and copy Your Birdie link to paste in Agent Signature

🧩
🟤
Go to your Birdie settings