> For the complete documentation index, see [llms.txt](https://docs.birdie.so/birdie-docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.birdie.so/birdie-docs/helpdesk/zendesk/flows/zendesk-ai-agents.md).

# Zendesk AI Agents

You can be as creative as you want, but here is a great example of a support team who added Birdie to an Answer Bot:

<figure><img src="/files/hH7UnjOFJY6Jb9xeKycK" alt="" width="373"><figcaption><p>Birdie x AI Agents on Zendesk</p></figcaption></figure>

To add a Request Link to Zendesk AI Agents, follow these steps:

{% embed url="<https://youtu.be/e61os6JdQZs>" %}