Agent Signature
Add Birdie to agent signatures on Zendesk
To offer your customers an easy way to record a video when needed, consider adding Birdie to your Zendesk agents' signature:
Zendesk does not allow the identification of ticket context in signatures, which means Birdie won't be able to post directly into the ticket. As a result, your customer will be asked to copy their recording link and send it to you manually. Here's a screenshot of what they will see (branded with your company name, of course):
Here is the installation walkthrough:
Navigate to your Admin Center > Workspaces > Agent interface. There, you'll find the Signature block:
Go to your Birdie settings and copy Your Birdie link to paste in Agent Signature
Next, in the signature block, paste the link and customize the text as desired:
Remember to click the Save button when you're finished.
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