Agent Signature

Add Birdie to agent signatures on Zendesk

To offer your customers an easy way to record a video when needed, consider adding Birdie to your Zendesk agents' signature:

Zendesk does not allow the identification of ticket context in signatures, which means Birdie won't be able to post directly into the ticket. As a result, your customer will be asked to copy their recording link and send it to you manually. Here's a screenshot of what they will see (branded with your company name, of course):

Here is the installation walkthrough:

Navigate to your Admin Center > Workspaces > Agent interface. There, you'll find the Signature block:

Go to your Birdie settings and copy Your Birdie link to paste in Agent Signature

Next, in the signature block, paste the link and customize the text as desired:

Want to add a video of the issue? [Click here]() to send a recording

Remember to click the Save button when you're finished.