How to troubleshoot Screen Recording issues in Birdie Extension

Is your recording facing screen recording issues? Try these fixes.

If the Birdie Chrome extension isn’t capturing your screen during recordings, follow the steps below to ensure screen recording permissions are properly configured.

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Symptoms

• Birdie recordings show a blank or black screen instead of your content.

• You don’t see a prompt asking for screen recording permissions when starting a recording.

• You face a "recording is empty" or "no video stream" error

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Troubleshooting Steps

Step 1: Grant Screen Recording Permissions in Chrome

1. Open the Birdie Chrome extension by clicking the Birdie icon in your browser’s address bar.

2. Click on Start recording.

3. If prompted, choose the specific screen, window, or tab you’d like to share.

4. Click Allow or Share to grant Birdie permission to capture your screen.

If you don’t see the prompt, proceed to the next steps to check system-level permissions.

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Step 2 A: Check Screen Recording Permissions in macOS Settings

If you're using macOS, ensure that Google Chrome has permission to record your screen:

1. Open System Preferences (or System Settings on macOS Ventura and later).

2. Navigate to Privacy & Security > Screen Recording.

3. In the list of apps:

   • Select Google Chrome and completely remove it using the minus (–) icon.

   • Add Google Chrome back by clicking the plus (+) icon and selecting it again

   📌 Note: It’s important to remove it entirely, not just disable/enable the toggle.

4. If prompted, restart Chrome to apply the changes.

Check Screen Recording Permissions in macOS Settings

Note: If Chrome does not appear in the list, try starting a Birdie recording to trigger the permission request. macOS typically adds apps to the list only after they request screen recording access.

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Step 2 B: Check Screen Recording Permissions in Windows Settings

If you're using Windows, confirm that Google Chrome can access your screen:

1. Open the Start Menu and select Settings.

2. Navigate to Privacy > App Permissions and select Screen Recording (or a similar option based on your Windows version).

3. Ensure that the toggle for Allow desktop apps to record your screen is enabled.

4. In the list of apps, ensure Google Chrome is listed and enabled.

   Example screenshot:

Note: If Chrome does not appear in the list, ensure you’ve attempted to start a screen recording recently.

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Step 3: Restart Chrome

After adjusting your system settings, restart Chrome to ensure the changes take effect.

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Step 4: Restart Your Computer

Don't underestimate it. This old trick always helps.

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Additional Tips

• Check for browser updates: Ensure Chrome is updated to the latest version for compatibility with screen recording features.

• Try a different browser tab or window: If one specific tab fails, try recording another to rule out content-specific restrictions.`

• Reload Birdie extension: If problems persist, reloads the Birdie Chrome extension to refresh its settings and permissions.

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By following these steps, you should be able to resolve screen recording issues and successfully capture your content. If you continue to experience issues, contact our support team for further assistance.