Universal Request Link
This guide provides concise instructions for using our screen recording request link with any helpdesk
Your base recording link
https://your-birdie-subdomain.birdie.so/urec/helpdesk-name
Where your-birdie-subdomain is your Birdie subdomain, and helpdesk-name the name of your helpdesk.
Optional Parameters
You can append query parameters to capture additional information:
email: Your customerβs email address.
ticket: ID of the ticket associated with the recording.
Example with core parameters:
You can also append any extra parameters of your choice in order to capture additional information:
Example with extra parameters:
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