Universal Request Link
This guide provides concise instructions for using our screen recording request link with any helpdesk
Last updated
This guide provides concise instructions for using our screen recording request link with any helpdesk
Last updated
https://your-birdie-subdomain.birdie.so/urec/helpdesk-name
Where your-birdie-subdomain is your Birdie subdomain, and helpdesk-name the name of your helpdesk.
You can append query parameters to capture additional information:
email: Your customerβs email address.
ticket: ID of the ticket associated with the recording.
Example with core parameters:
You can also append any extra parameters of your choice in order to capture additional information:
Example with extra parameters: