Universal Request Link

This guide provides concise instructions for using our screen recording request link with any helpdesk

Your base recording link

https://your-birdie-subdomain.birdie.so/urec/helpdesk-name

Where your-birdie-subdomain is your Birdie subdomain, and helpdesk-name the name of your helpdesk.

You will find your Birdie subdomain into your Birdie Team Settings page: https://app.birdie.test/team

Data Parameters

You can append query parameters to capture additional information:

• email: Your customer’s email address.

• ticket: ID of the ticket associated with the recording.

• tag: the tag you want to associate with the recording within Birdie.

Tip: you can add more than one tag by separating them with a comma, e.g. ?tag="bug,frontpage,signup" will add 3 different tags to your video: bug, frontpage, and signup.

Example with core parameters:

https://your-birdie-subdomain.birdie.so/urec/hubspot?email=[e-mail]&ticket=424983729507&tag=technical

You can also append any extra parameters of your choice in order to capture additional information:

Example with extra parameters:

https://your-birdie-subdomain.birdie.so/urec/hubspot?email=[e-mail]&ticket=424983729507&company=acme&customer_id=59823&utm_campaign=brand_awareness

These params will be displayed along the video in the Birdie Player page, into the info right sidebar. Moreover, if you intend to use our API, you will be able to filter videos request with these parameters.

Behavior Parameters

• promptcp=0 : Hides the final step asking the user to copy and paste the video URL back into the conversation. This is useful when you use the Birdie API to automatically post the video URL back into your helpdesk. In that case, showing this final step is unnecessary. Example with behavior parameters:

https://your-birdie-subdomain.birdie.so/urec/hubspot?email=[e-mail]&promptcp=0