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Overview
Request screen recordings from customers.
Birdie allows your team to:
- Request a recording from your customer (incoming recording)
- Send a recording to customers (outgoing recording)
💡 Birdie also lets you customize your recorder, capture console logs, and share recordings from your How-to Library.

First, you request a screen recording from a customer

Then, the customer records their screen for the agent to watch.
Discover how the Screen Recording integrates seamlessly with your helpdesk:
The Screen Recording can also be used in its standalone version:

Get a Birdie standalone link

Record a video
Last modified 3mo ago