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Overview

Request screen recordings from customers.

Birdie allows your team to:
Request a recording from your customer (incoming recording)
Send a recording to customers (outgoing recording)
💡 Birdie also lets you customize your recorder, capture console logs, and share recordings from your How-to Library.
First, you request a screen recording from a customer
Then, the customer records their screen for the agent to watch.
Helpdesk 
Discover how the Screen Recording integrates seamlessly with your helpdesk:
🟤
Zendesk
⚫
Intercom
🔵
Jira Service Management
🟢
Freshdesk
🟢
Freshchat
🟣
HelpScout
Standalone
The Screen Recording can also be used in its standalone version:
Get a Birdie Standalone Link
Should I enter the customer email before generating a link?
If you add your customer's email address, Birdie will be able to automatically link the future recording to the customer.
Get a Birdie standalone link
Record a video
Record a video
If you need help or have a question, contact us at [email protected]​

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Last modified 3mo ago