Scope: only request links manually generated from your helpdesk integration.
Note: Intercom is excluded — Canvas Kit already prevents request link reuse by design.
One-time request links ensure that request links manually generated from your helpdesk can only be used once.
This helps prevent agents and customers from reusing, sharing, or forwarding a link after a recording has been submitted.
How to enable one-time request links
To enable one-time request links, go to Security Settings and turn on One-time request links:
What if a customer needs to record again?
In case a customer needs to submit another recording, just generate a new request link from your helpdesk — the new link will work normally.
