# One-time Request links

{% hint style="info" %}
**Scope**: only request links manually generated from your helpdesk integration.\
**Note:** Intercom is excluded — Canvas Kit already prevents request link reuse by design.
{% endhint %}

One-time request links ensure that request links manually generated from your helpdesk can only be used once.\
\
This helps prevent agents and customers from reusing, sharing, or forwarding a link after a recording has been submitted.

#### How to enable one-time request links

To enable one-time request links, go to [**Security Settings**](https://app.birdie.so/settings/security) and turn on **One-time request links:**

<figure><img src="/files/raPL4W7DdXU6y4yS5yFP" alt="" width="375"><figcaption></figcaption></figure>

<details>

<summary>What if a customer needs to record again?</summary>

In case a customer needs to submit another recording, just generate a new request link from your helpdesk — the new link will work normally.

</details>


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.birdie.so/birdie-docs/security/one-time-request-links.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.