One-time Request links

This setting only affects request links manually generated from your helpdesk integration

One-time request links ensure that request links manually generated from your helpdesk can only be used once. This helps prevent agents and customers from reusing, sharing, or forwarding a link after a recording has been submitted.

How to enable one-time request links

To enable one-time request links, go to Security Settings and turn on One-time request links

What if a customer needs to record again?

In case a customer needs to submit another recording, just generate a new request link from your helpdesk — the new link will work normally.