> For the complete documentation index, see [llms.txt](https://docs.birdie.so/birdie-docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.birdie.so/birdie-docs/security/one-time-request-links.md).

# One-time Request links

{% hint style="info" %}
**Scope**: only request links manually generated from your helpdesk integration.\
**Note:** Intercom is excluded — Canvas Kit already prevents request link reuse by design.
{% endhint %}

One-time request links ensure that request links manually generated from your helpdesk can only be used once.\
\
This helps prevent agents and customers from reusing, sharing, or forwarding a link after a recording has been submitted.

#### How to enable one-time request links

To enable one-time request links, go to [**Security Settings**](https://app.birdie.so/settings/security) and turn on **One-time request links:**

<figure><img src="https://3843507234-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FECPgvsGwy5oMz4WIZw3a%2Fuploads%2FgdFptyIjcCxpeutvB4bO%2FOne-time%20Request%20Links.gif?alt=media&amp;token=729618e4-fefc-4f6c-8500-ff374f43fa88" alt="" width="375"><figcaption></figcaption></figure>

<details>

<summary>What if a customer needs to record again?</summary>

In case a customer needs to submit another recording, just generate a new request link from your helpdesk — the new link will work normally.

</details>