Incoming Recordings: Allow Public Access

Allow access to anyone with the link.

This is for incoming recordings only

If enabled:

• anyone with the link can view incoming recordings.

If disabled:

• only logged-in workspace members can watch, unregistered teammates won't have access incomings recordings (eg. in case agents escalate recordings to devs)

By default, videos can't be accessed by anyone with whom you share the video URL. This is a deliberate choice as it provides a better security level. You can override this setting on a per-video basis using the lock icon button at the video bottom right:

In any case, it is worth mentioning that:

• Our servers are behind a secure firewall, and all videos are uploaded over an SSL-encrypted connection.

• Each video is associated with a unique ID that would take a computer years to guess

• We offer an auto-deletion feature that completely removes a file from our systems, in case you want your content removed.

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How to enable public access by default for your workspace

In case you want to allow public access to anyone who get the link for incoming recordings:

1. Go to settings -> security

2. Enable the option Allow Public Access to Incoming Recordings

If you change the setting, it will apply to future recordings. However, past recordings retain the settings they were recorded with.