> For the complete documentation index, see [llms.txt](https://docs.birdie.so/birdie-docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.birdie.so/birdie-docs/security/recordings-privacy-settings/outgoing-recordings-restrict-access-to-workspace-members-+-selected-externals.md).

# Outgoing Recordings: Restrict Access to Workspace Members + Selected Externals

{% hint style="info" %}
This applies to outgoing recordings only.
{% endhint %}

{% hint style="warning" %}
Enabling this setting adds an extra layer of privacy compared to the default flow. It also introduces additional steps for both agents and external viewers:

* **Agents** must manually add external viewers to give customers access to their recordings.
* **External viewers** need to request a secure link via email before they can watch.
* Unregistered teammates won’t have access unless they’re added
  {% endhint %}

{% hint style="info" %}
Security notes 

* All recordings are uploaded over **SSL-encrypted connections** and stored behind a secure firewall.
* Each recording is tied to a **unique, hard-to-guess ID**.
* Birdie offers **auto-deletion**, allowing you to permanently remove files from our systems at any time
  {% endhint %}

Recordings can be viewed by anyone with the link. This is a deliberate choice to provide a smoother experience — customers and teammates outside your workspace can watch without extra steps.

For stricter privacy requirements, enable **Restrict Access** to limit recordings to Workspace members and explicitly authorized external emails.

***

### How to enable this privacy setting

In case you want to restrict access to workspace members and selected externals for outgoing recordings:

1. Go to [settings -> security](https://app.birdie.so/settings/security).
2. Enable the `Restrict Access to Workspace Members + Selected Externals (Outgoing Recording)` feature
3. Make sure to [invite teammates](/birdie-docs/invite-teammates.md) who  need access but aren’t yet part of your Birdie Workspace<br>

### How it works

* **Default privacy**\
  All new outgoing recordings are limited to Workspace members.
* **Granting external access**\
  Agents need to add external viewers manually from the **Video settings** by clicking the **lock icon** and entering the customer’s email.<br>

  *Multiple external emails can be added to a single recording.*
* **Secure access flow**
  1. The agent shares the recording link.
  2. When an external viewer opens it, they’re asked to enter their email.
  3. If the email matches an authorized one, they’ll receive a secure access link by email.
  4. Clicking that link unlocks the video.

#### How it works

**Default privacy**\
All new outgoing recordings are visible only to Workspace members.

**Granting external access**\
Agents can add external viewers from the video settings by clicking the **lock icon** and entering the customer’s email.\
\&#xNAN;*Multiple external emails can be added to a single recording.*

**Secure access flow**

1. The agent shares the recording link.
2. When an external viewer opens it, they’re asked to enter their email.
3. If the email matches one that was authorized, they’ll receive a secure link by email.
4. Clicking the secure link unlocks the recording.

**Unauthorized emails**\
If a viewer enters an email that isn’t authorized, they’ll see an error message:

> *“Access denied — this email isn’t authorized to view the recording. If you believe you should have access, please contact the person who shared the link.”*

{% hint style="info" %}
If you change the setting, it will apply to future recordings. However, past recordings retain the settings they were recorded with.
{% endhint %}