# Outgoing Recordings: Restrict Access to Workspace Members + Selected Externals

{% hint style="info" %}
This applies to outgoing recordings only.
{% endhint %}

{% hint style="warning" %}
Enabling this setting adds an extra layer of privacy compared to the default flow. It also introduces additional steps for both agents and external viewers:

* **Agents** must manually add external viewers to give customers access to their recordings.
* **External viewers** need to request a secure link via email before they can watch.
* Unregistered teammates won’t have access unless they’re added
  {% endhint %}

{% hint style="info" %}
Security notes 

* All recordings are uploaded over **SSL-encrypted connections** and stored behind a secure firewall.
* Each recording is tied to a **unique, hard-to-guess ID**.
* Birdie offers **auto-deletion**, allowing you to permanently remove files from our systems at any time
  {% endhint %}

Recordings can be viewed by anyone with the link. This is a deliberate choice to provide a smoother experience — customers and teammates outside your workspace can watch without extra steps.

For stricter privacy requirements, enable **Restrict Access** to limit recordings to Workspace members and explicitly authorized external emails.

***

### How to enable this privacy setting

In case you want to restrict access to workspace members and selected externals for outgoing recordings:

1. Go to [settings -> security](https://app.birdie.so/settings/security).
2. Enable the `Restrict Access to Workspace Members + Selected Externals (Outgoing Recording)` feature
3. Make sure to [invite teammates](/birdie-docs/invite-teammates.md) who  need access but aren’t yet part of your Birdie Workspace<br>

### How it works

* **Default privacy**\
  All new outgoing recordings are limited to Workspace members.
* **Granting external access**\
  Agents need to add external viewers manually from the **Video settings** by clicking the **lock icon** and entering the customer’s email.<br>

  *Multiple external emails can be added to a single recording.*
* **Secure access flow**
  1. The agent shares the recording link.
  2. When an external viewer opens it, they’re asked to enter their email.
  3. If the email matches an authorized one, they’ll receive a secure access link by email.
  4. Clicking that link unlocks the video.

#### How it works

**Default privacy**\
All new outgoing recordings are visible only to Workspace members.

**Granting external access**\
Agents can add external viewers from the video settings by clicking the **lock icon** and entering the customer’s email.\
\&#xNAN;*Multiple external emails can be added to a single recording.*

**Secure access flow**

1. The agent shares the recording link.
2. When an external viewer opens it, they’re asked to enter their email.
3. If the email matches one that was authorized, they’ll receive a secure link by email.
4. Clicking the secure link unlocks the recording.

**Unauthorized emails**\
If a viewer enters an email that isn’t authorized, they’ll see an error message:

> *“Access denied — this email isn’t authorized to view the recording. If you believe you should have access, please contact the person who shared the link.”*

{% hint style="info" %}
If you change the setting, it will apply to future recordings. However, past recordings retain the settings they were recorded with.
{% endhint %}


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.birdie.so/birdie-docs/security/recordings-privacy-settings/outgoing-recordings-restrict-access-to-workspace-members-+-selected-externals.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.