Private folders

Control who on your team can access the recordings inside a folder.

Folders are visible to everyone on your team by default. In a private folder, only the people you add can open the recordings inside.

This covers every recording in your workspace, both the ones customers send you and the ones your team records itself.

Create one

1. Go to your folder settings.

2. Create a folder and name it.

3. Set its visibility to Private.

4. Add the people who should have access.

Remove access

Remove a person from the folder and their access ends immediately, including for recordings added before they were removed.

Add recordings

Move recordings in by hand from your library, or send them automatically with a routing rule for folders.