> For the complete documentation index, see [llms.txt](https://docs.birdie.so/birdie-docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.birdie.so/birdie-docs/security/restrict-recordings-to-specific-members/routing-rules-for-folders.md).
# Routing rules for folders
A routing rule sends new recordings into a folder automatically, based on where the recording came from and which tag is on the ticket. No manual sorting.
Rules are also how you fill [a private folder](/birdie-docs/security/restrict-recordings-to-specific-members/private-folders.md), so matching recordings can only be opened by the people you added to it.
### Create a rule
1. Go to [Routing Rules for Folder](https://app.birdie.so/settings) in your settings.
2. Click **Add new rule**.
3. Name it.
4. Choose a source, for example Zendesk.
5. Enter a ticket tag.
6. Select the destination folder.
7. Click **Create rule**.
It is active immediately. Create as many as you need, and edit, disable, or delete them at any time.
👉 Rules only apply to new incoming recordings.
Any video that was created before the rule existed won’t be moved automatically. If you want to organize older videos, you’ll need to move them manually from your library.
👉 Rules are applied in the order they appear in your settings.
If more than one rule applies to a video, the one that comes later in the list will override the earlier one.\
For example, if Rule 1 sends a video to Folder A, but Rule 5 also matches and sends it to Folder B, the video will end up in **Folder B**, because Rule 5 was applied after Rule 1.