> For the complete documentation index, see [llms.txt](https://docs.birdie.so/birdie-docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.birdie.so/birdie-docs/troubleshooting/request-links-arent-generating-in-the-intercom-sidebar.md).

# Request links aren't generating in the Intercom sidebar

An ongoing issue in Intercom is affecting Birdie for some teams: request links aren't generating from the sidebar. Identified, with a workaround.

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**Status: Ongoing**  ·  Last updated 10 August 2026, 12:56 UTC
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**An issue on Intercom's side is affecting Birdie**\
Not all teams are affected. If your request links are still generating as usual, you don't need to do anything
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### What's happening

When you open the Birdie app in the Intercom sidebar and click **Request a recording**, the request link isn't generated. The button appears to do nothing.

This affects the **Request a recording** flow in the Intercom sidebar only. Sending a recording, and everything else in Birdie, is working normally.

### What we know

This is an issue on Intercom's side, not Birdie. Birdie itself is working normally.

We've flagged it to Intercom and they're looking into it. We don't have a root cause or a fix timeline yet. We'll update this page as soon as we hear more.

### Workaround

​Until Intercom resolves this, you can still generate a request link from the Birdie app in the **composer** instead of the sidebar. It works the same way there:

<figure><img src="https://3505667732-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FVXLMjngSKT5Y8glQi3qk%2Fuploads%2FKSm6P0G1VQHpqOH07hId%2FScreenshot%202026-07-22%20at%2017.29.32-1.png?alt=media&amp;token=d155441c-1e5a-4957-899c-194484288629" alt=""><figcaption></figcaption></figure>

### Updates

**10 August 2026, 12:56 UTC - Waiting for fix from Intercom.** We are still waiting from a fix from Intercom dev team

**22 July 2026, 09:40 UTC — Identified.** Cause traced to a change on Intercom's side. Intercom notified and working on a fix. .

**22 July 2026, 09:10 UTC — Investigating.** We began looking into reports of request links not generating in the Intercom sidebar.

***

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