Request links aren't generating in the Intercom sidebar

An ongoing issue in Intercom is affecting Birdie for some teams: request links aren't generating from the sidebar. Identified, with a workaround.

Status: Ongoing · Last updated 10 August 2026, 12:56 UTC

An issue on Intercom's side is affecting Birdie Not all teams are affected. If your request links are still generating as usual, you don't need to do anything

What's happening

When you open the Birdie app in the Intercom sidebar and click Request a recording, the request link isn't generated. The button appears to do nothing.

This affects the Request a recording flow in the Intercom sidebar only. Sending a recording, and everything else in Birdie, is working normally.

What we know

This is an issue on Intercom's side, not Birdie. Birdie itself is working normally.

We've flagged it to Intercom and they're looking into it. We don't have a root cause or a fix timeline yet. We'll update this page as soon as we hear more.

Workaround

​Until Intercom resolves this, you can still generate a request link from the Birdie app in the composer instead of the sidebar. It works the same way there:

Updates

10 August 2026, 12:56 UTC - Waiting for fix from Intercom. We are still waiting from a fix from Intercom dev team

22 July 2026, 09:40 UTC — Identified. Cause traced to a change on Intercom's side. Intercom notified and working on a fix. .

22 July 2026, 09:10 UTC — Investigating. We began looking into reports of request links not generating in the Intercom sidebar.

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