> For the complete documentation index, see [llms.txt](https://docs.birdie.so/birdie-docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.birdie.so/birdie-docs/troubleshooting/request-links-arent-generating-in-the-intercom-sidebar.md). # Request links aren't generating in the Intercom sidebar {% hint style="warning" %} **Status: Ongoing** · Last updated 10 August 2026, 12:56 UTC {% endhint %} {% hint style="info" %} **An issue on Intercom's side is affecting Birdie**\ Not all teams are affected. If your request links are still generating as usual, you don't need to do anything {% endhint %} ### What's happening When you open the Birdie app in the Intercom sidebar and click **Request a recording**, the request link isn't generated. The button appears to do nothing. This affects the **Request a recording** flow in the Intercom sidebar only. Sending a recording, and everything else in Birdie, is working normally. ### What we know This is an issue on Intercom's side, not Birdie. Birdie itself is working normally. We've flagged it to Intercom and they're looking into it. We don't have a root cause or a fix timeline yet. We'll update this page as soon as we hear more. ### Workaround ​Until Intercom resolves this, you can still generate a request link from the Birdie app in the **composer** instead of the sidebar. It works the same way there:
### Updates **10 August 2026, 12:56 UTC - Waiting for fix from Intercom.** We are still waiting from a fix from Intercom dev team **22 July 2026, 09:40 UTC — Identified.** Cause traced to a change on Intercom's side. Intercom notified and working on a fix. . **22 July 2026, 09:10 UTC — Investigating.** We began looking into reports of request links not generating in the Intercom sidebar. *** Still stuck? [Get help](https://claude.ai/chat/c711d364-f79e-4576-834b-fd9575db621f#)