> For the complete documentation index, see [llms.txt](https://docs.birdie.so/birdie-docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.birdie.so/birdie-docs/troubleshooting/zendesk/how-to-prevent-sending-an-email-notification-to-the-customer-after-recording.md).

# How to prevent sending an email notification to the customer after recording

1. Go to Zendesk `Settings`
2. click on `Triggers`
3. Edit `Notify requester and CCs of comment update`\
   ![](/files/jv1Z5azF6MIhCXYAIDHz)
4. Under Meet Any, add the three rules you see in the screenshot below:\
   ![](/files/QVSVqCVRjWpli3vzz03X)