# Screen Recording

#### Request a screen recording

Give users the option to record an issue instead of having them explain it through text or a live call.

<div align="center"><figure><img src="https://3843507234-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FECPgvsGwy5oMz4WIZw3a%2Fuploads%2FjxvwGGNYya2fEuEWFGHd%2FCapture%20d%E2%80%99e%CC%81cran%202021-10-12%20a%CC%80%2008.20.58.png?alt=media&#x26;token=917a072a-cede-4129-9591-fab421a12819" alt=""><figcaption></figcaption></figure></div>

#### **Reply to an inquiry with a recording**

Send step-by-step instructions - easy and intuitive for customers to follow.

<div align="center"><figure><img src="https://3843507234-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FECPgvsGwy5oMz4WIZw3a%2Fuploads%2FYRAbOwFgpL4pKTyuEr8C%2FCapture%20d%E2%80%99e%CC%81cran%202021-10-12%20a%CC%80%2008.20.12.png?alt=media&#x26;token=1638234e-ab5f-4272-8a0f-bf8c53319be7" alt=""><figcaption></figcaption></figure></div>

💡 Tip: those 2 actions can also be performed from the editor icon

<div align="center"><figure><img src="https://3843507234-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FECPgvsGwy5oMz4WIZw3a%2Fuploads%2FL4kdsLxcIDQwbO6A0tXg%2Feditor%20icon.png?alt=media&#x26;token=940b264f-8149-4400-b62b-a9a369ad1ab7" alt=""><figcaption></figcaption></figure></div>