# Installation

{% hint style="info" %}
If you need help or have a question, contact us at <support@birdie.so>
{% endhint %}

1. Install Birdie from [Freshdesk Marketplace →](https://www.freshworks.com/apps/freshdesk/screen_recording_by_zest_1/)
2. Enter your Freshdesk account subdomain in the first field and your API Key in the second field.

   <div align="center"><figure><img src="https://3843507234-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FECPgvsGwy5oMz4WIZw3a%2Fuploads%2FLvSch2bm9mmOSwMHCnFN%2FCapture%20d%E2%80%99e%CC%81cran%202021-10-12%20a%CC%80%2007.55.12.png?alt=media&#x26;token=2b19513f-7e6b-4b12-8298-b827a3f3b7e2" alt=""><figcaption></figcaption></figure></div>
3. You can find your API keys in your Profile Settings:

   <div align="center"><figure><img src="https://3843507234-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FECPgvsGwy5oMz4WIZw3a%2Fuploads%2F6oMSuS0rSGMgQrk79aQV%2FCapture%20d%E2%80%99e%CC%81cran%202022-12-22%20a%CC%80%2017.07.39.png?alt=media&#x26;token=92b7feb1-f1f1-4f9a-9363-9b6d69ba39bb" alt=""><figcaption></figcaption></figure></div>
4. To link the Birdie app to your Birdie account, click on <mark style="color:green;">`Connect`</mark> through one of the Birdie app locations available.<br>

   <div align="center"><figure><img src="https://3843507234-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FECPgvsGwy5oMz4WIZw3a%2Fuploads%2FzPcu0Ggh4rJYInmKMWPT%2FCapture%20d%E2%80%99e%CC%81cran%202022-12-22%20a%CC%80%2017.29.41.png?alt=media&#x26;token=095a577f-f8a8-423b-9d25-85370e9755b5" alt=""><figcaption></figcaption></figure></div>
5. If Birdie asks for your email address:
   * if you **don't** have a Birdie account yet, use your professional email address,&#x20;
   * if you **already** have a Birdie account, use the same email address.&#x20;