# Agent view

#### Request a screen recording

Give users the option to record an issue instead of having them explain it through text or a live call.

<figure><img src="https://3843507234-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FECPgvsGwy5oMz4WIZw3a%2Fuploads%2FX0rRZjzM7s2LAeNNcuHT%2FCapture%20d%E2%80%99e%CC%81cran%202022-12-22%20a%CC%80%2017.16.49.png?alt=media&#x26;token=1c3f3bd1-3808-46ca-be88-c5871edcb333" alt=""><figcaption></figcaption></figure>

#### **Reply to an inquiry with a recording**

Send step-by-step instructions - easy and intuitive for customers to follow.<br>

<figure><img src="https://3843507234-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FECPgvsGwy5oMz4WIZw3a%2Fuploads%2FJcpeRYGwGVKPNfMbrxXu%2FCapture%20d%E2%80%99e%CC%81cran%202022-12-22%20a%CC%80%2017.19.04.png?alt=media&#x26;token=b266732a-6bcc-4374-bae7-79960a29249c" alt=""><figcaption></figcaption></figure>

💡 Tip: those 2 actions can also be performed from the editor icon