# Portal

{% hint style="info" %}
If you need help or have a question, contact us at <support@birdie.so>
{% endhint %}

To allow customers to submit tickets with screen recordings, you need to add Birdie to your Freshdesk Portal

{% hint style="warning" %}
**Requirements:**

* You are a Freshdesk Admin.
* [Birdie Freshdesk app](https://www.freshworks.com/apps/freshdesk/screen_recording_by_zest_1/) is already installed on your Freshdesk.&#x20;
  {% endhint %}

<div align="center"><figure><img src="https://3843507234-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FECPgvsGwy5oMz4WIZw3a%2Fuploads%2FKZukd95qWmrrHL4jqdsq%2Ffreshdesk%20portal.png?alt=media&#x26;token=569bb849-ece7-41c0-965b-97033d71b30a" alt=""><figcaption><p>Birdie on your Freshdesk portal</p></figcaption></figure></div>

## Add Birdie to your Freshdesk Portal:

{% embed url="<https://youtu.be/afPO5xJmwAU>" %}
How to add Birdie to your Freshdesk portal
{% endembed %}

<details>

<summary>I want to change the message of the button 🖊</summary>

Our code comes with pre-set messages for `German, French, Spanish, Portuguese`, and `English`. You can customize these messages or add your own translations.

Before you paste your code into your Freshdesk Portal layout, add a Settings object with translated keys:

```javascript
<script>
// those are all the default strings you may want to change:
window.birdieSettings = {
  freshdesk_form: {
  	button_label_start: "Record my screen",
  	button_label_stop: "Stop recording",
  	button_label_show: "Show Recorder",
  	tip_message: "💡 Tip: Add a screen recording to your request",
  	email_error_message: "Enter a valid email address",
  	success_message: "Here is the recording:"
  }
}

if (navigator.language == "de") {
	// you can customize german strings:
	window.birdieSettings = {
	  freshdesk_form: {
	  	button_label_start: "Nehmen Sie meinen Bildschirm auf",
	  	button_label_stop: "Höre auf, aufzunehmen",
	  	button_label_show: "Rekorder anzeigen",
	  	tip_message: "💡 Tipp: Fügen Sie Ihrer Anfrage eine Bildschirmaufnahme hinzu",
	  	email_error_message: "Geben Sie eine gültige email ein",
	  	success_message: "Hier ist die Aufzeichnung :"
	  }
	}
} else if (navigator.language == "ru") {
	// or customize russian strings, etc. 
}
</script>

<!-- Then paste here your snippet found in your Birdie Freshdesk Settings page… -->
<!-- https://app.birdie.so/settings#freshdesk --> 
```

</details>

<details>

<summary>I can't see the Birdie button on the portal</summary>

If you made a copy of the original theme to make changes, make sure that the new copied and modified theme has been applied:\
![](https://3843507234-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FECPgvsGwy5oMz4WIZw3a%2Fuploads%2FES0M0dSwrBizS1mfKyAb%2FCapture%20d%E2%80%99e%CC%81cran%202023-02-14%20a%CC%80%2015.47.53.png?alt=media\&token=4e770ddf-aff1-40bf-89e7-cd9c6f2ebed6)

</details>