# Misc.

### Forward incoming recordings to Intercom 

{% hint style="info" %}
If customers record videos via a Birdie Standalone Link or Birdie Web SDK, you might want them to land in your Intercom
{% endhint %}

### Let customers send a recording of their issue before talking to an agent

{% hint style="danger" %}
Enable this feature only if you don’t use Intercom Operator. \
If you do use Intercom Operator, [please follow these instructions](https://docs.birdie.so/birdie-docs/~/changes/0VcwZq2bE3lijHZqXNlN/helpdesk/intercom/screen-recording/intercom-operator).
{% endhint %}

If you don't use Intercom Bot or prefer another solution, Birdie can handle it for you automatically:

1. Go to settings -> Helpdesk -> Intercom 
2. Enable the option **Ask for a recording when a user starts a chat**.
3. Customize the text if needed
4.

```
<figure><img src="https://3843507234-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FECPgvsGwy5oMz4WIZw3a%2Fuploads%2Fa9jf3s2svRxlSW1HbZU5%2FCapture%20d%E2%80%99e%CC%81cran%202022-01-16%20a%CC%80%2015.56.32.png?alt=media&#x26;token=54d65c4f-5569-4075-9775-e7dbc5b810a7" alt=""><figcaption></figcaption></figure>
```